Privacy policy

Store: Zalqirox
Legal Company: K+L Studio SARL
Registered Address: 7 rue Saint-Martin, 75004 Paris, France
Email: contact@zalqirox.com
Phone: +33 6 37 71 60 70
Legal Representative: Karine Lecchi
Company Registration Number (RCS): 798 460 903 R.C.S. Paris
SIRET: 798 460 903 00023
VAT Number: FR22798460903

1. Information We Collect

When you browse Zalqirox, create an account, contact us, or place an order, we may collect the following categories of information:

Personal Information: Your name, billing address, delivery address, email address, telephone number, and any other information you choose to provide when purchasing a product, creating an account, subscribing to our communications, or contacting customer support.

Payment transactions are securely handled by trusted third-party payment providers. Zalqirox and K+L Studio SARL do not store your complete payment-card details.

Technical Information: Your IP address, browser type, device information, operating system, preferred language, time zone, referring pages, browsing activity, and interactions with our website. We may collect this information using cookies and similar technologies.

Order Information: Information relating to your purchases, order history, payment status, shipping and delivery details, returns, refunds, and communications with our customer service team.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, prepare, and deliver your orders.
  • Process payments, cancellations, returns, and refunds.
  • Provide customer support and respond to your questions.
  • Send order confirmations, delivery updates, and other transactional communications.
  • Manage your customer account and preferences.
  • Improve our website, products, services, and customer experience.
  • Detect, investigate, and prevent fraud, misuse, and unauthorized transactions.
  • Meet our legal, regulatory, tax, and accounting obligations.
  • Send marketing communications when you have provided consent or when otherwise permitted by law.

3. Legal Basis for Processing

Where the GDPR applies, we process your personal information only when we have a valid legal basis. Depending on the circumstances, processing may be necessary:

  • To perform a contract with you, including processing and delivering your order.
  • To comply with a legal or regulatory obligation.
  • For our legitimate business interests, provided that your rights do not override those interests.
  • Based on your consent, including for certain marketing activities and non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing performed before its withdrawal.

4. Data Storage and Security

We use appropriate technical and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, destruction, or accidental loss.

Payment transactions are processed through certified third-party payment service providers using secure and encrypted technologies.

Although we take reasonable precautions to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

5. Cookies and Similar Technologies

The Zalqirox website uses cookies and similar technologies to operate essential website functions, remember your preferences, maintain your shopping cart, understand website usage, analyze traffic, personalize content, and improve your shopping experience.

Where required by applicable law, analytics, advertising, and other non-essential cookies will only be activated after we obtain your consent.

You may review, accept, reject, or adjust cookies through any preference-management tool available on our website. You may also manage cookies through your browser settings. Disabling essential cookies may affect the operation of certain website features.

6. Third-Party Service Providers

We may share relevant personal information with carefully selected service providers when necessary to operate Zalqirox, process orders, and provide our services.

These service providers may include:

  • Payment processors and financial-service providers.
  • Shipping, fulfillment, and logistics providers.
  • Website hosting and e-commerce platform providers.
  • Fraud-prevention, authentication, and security services.
  • Analytics and website-performance providers.
  • Marketing and advertising platforms.
  • Email, messaging, and customer-support providers.
  • Accountants, legal advisers, and other professional service providers.
  • Public authorities where disclosure is legally required.

Service providers receive only the information reasonably necessary to perform their functions and must handle personal information in accordance with applicable data-protection obligations.

7. International Data Transfers

Some service providers may process or store personal information outside France or the European Economic Area.

Where an international transfer takes place, we use appropriate safeguards required by applicable data-protection laws. These safeguards may include an adequacy decision, approved contractual protections, or another legally recognized transfer mechanism.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods may depend on the time required to process orders, provide customer support, maintain tax and accounting records, manage returns, prevent fraud, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When personal information is no longer required, we will delete it, anonymize it, or securely restrict its use where deletion is not immediately possible.

9. Your Rights Under the GDPR

If the GDPR or other applicable European data-protection legislation applies to you, you may have certain rights concerning your personal information.

Depending on the circumstances, these rights may include:

  • The right to request access to your personal information.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your information in certain circumstances.
  • The right to request restriction of processing.
  • The right to object to certain processing activities.
  • The right to withdraw consent when processing is based on consent.
  • The right to receive or transfer certain information through data portability.
  • The right not to be subject to certain decisions based solely on automated processing.
  • The right to lodge a complaint with a competent data-protection authority.

To exercise an applicable data-protection right, contact us at contact@zalqirox.com. We may request reasonable information to confirm your identity before completing your request.

10. Email Marketing

If you subscribe to our newsletter or promotional communications, we may send you information about new products, special offers, promotions, discounts, and other Zalqirox updates.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages concerning your orders, payments, deliveries, returns, refunds, or customer account.

11. Children's Privacy

Zalqirox is not intended for children who are unable to enter into a legally binding purchase contract under applicable law. We do not knowingly collect personal information from children in violation of applicable data-protection requirements.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review and, where appropriate, delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, services, technologies, legal obligations, or data-processing practices.

The latest version will be published on this page and will apply from the stated effective date or, when no date is displayed, from the date of publication.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is collected, used, stored, shared, or protected, please contact us using the details below:

Zalqirox
Legal Company: K+L Studio SARL
Registered Address: 7 rue Saint-Martin, 75004 Paris, France
Legal Representative: Karine Lecchi
Company Registration Number (RCS): 798 460 903 R.C.S. Paris
SIRET: 798 460 903 00023
VAT Number: FR22798460903
Email: contact@zalqirox.com
Phone: +33 6 37 71 60 70