Politique de remboursement

Store: Zalqirox
Legal Company: K+L Studio SARL
Registered Address: 7 rue Saint-Martin, 75004 Paris, France
Email: contact@zalqirox.com
Phone: +33 6 37 71 60 70
Legal Representative: Karine Lecchi
Company Registration Number (RCS): 798 460 903 R.C.S. Paris
SIRET: 798 460 903 00023
VAT Number: FR22798460903

At Zalqirox, we carefully select women's fashion designed to combine modern elegance, comfort, quality, and versatility. Customer satisfaction is important to us, and we aim to provide a clear, reliable, and transparent shopping experience. If you are not completely satisfied with your purchase, our customer support team is available to assist you.

1. 60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee on eligible purchases. If you are not fully satisfied with your order, you may submit a return request within 60 days of receiving your package, subject to the eligibility requirements set out in this Return & Refund Policy.

Returned products must meet our return conditions and be sent back in their original condition.

2. Return Eligibility

To be eligible for a return:

• The item must be unworn, unused, unwashed, and in its original condition.
• All original tags, packaging, and included accessories must be returned with the item where applicable.
• You must provide valid proof of purchase, such as your order number or order confirmation.

Products that do not satisfy these conditions may be refused or may not qualify for a refund, except where applicable consumer protection laws provide otherwise.

3. How to Start a Return

To request a return, contact our customer support team at contact@zalqirox.com. Please include your order number, the item you wish to return, and the reason for your return request.

After reviewing your request, our team will provide you with the appropriate return address and complete return instructions.

Please do not send any product back before receiving authorization and return instructions from our customer support team. Products returned without prior authorization may not be accepted.

4. Refund Process

Once we receive and inspect your returned item, we will notify you by email and confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method. We generally process refunds within 5–10 business days after approval.

Additional time may be required for the refunded amount to appear in your account, depending on your bank, card issuer, or payment service provider.

5. Exchanges

We currently do not offer direct product exchanges.

If you need a different size, color, style, or product, please return the eligible item according to this policy and place a separate order through the Zalqirox website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive the wrong product, please contact us within 7 days of delivery.

Include your order number, a clear description of the issue, and photographs that clearly show the damaged, defective, or incorrect item.

After reviewing your claim, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another remedy required under applicable consumer protection laws.

7. Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, safety, or legal reasons once they have been opened, worn, used, or otherwise made unsuitable for resale.

Non-returnable items may include intimate apparel, underwear, personal-care products, customized or personalized products, and any other products specifically identified as non-returnable on the relevant product page.

These restrictions do not apply where French or European Union consumer protection laws require us to provide a refund, repair, replacement, or another statutory remedy.

8. Late or Missing Refunds

If we have confirmed that your refund has been processed but the amount is not yet visible in your account, please:

• Check your bank account again.
• Contact your bank, card issuer, or payment provider, as processing delays may occur.
• Allow the payment provider's standard processing period to pass.

If your refund has still not arrived after 10 business days from the date of our processing confirmation, contact us at contact@zalqirox.com.

9. Statutory Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from an eligible distance purchase within 14 days of receiving the product, without having to provide a reason.

To exercise this right, you must clearly notify us of your decision to withdraw before the statutory withdrawal period expires. Certain products may be excluded from the right of withdrawal where permitted by law, including sealed goods that are unsuitable for return for hygiene or health-protection reasons after being unsealed.

10. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available under applicable French or European Union consumer protection laws.

Depending on your location and the circumstances of your purchase, you may have additional statutory rights relating to withdrawal, legal conformity guarantees, defective products, refunds, repairs, or replacements.

11. Customer Support

If you have any questions regarding a return, refund, damaged product, or order, please contact us using the details below:

Zalqirox
Legal Company: K+L Studio SARL
Registered Address: 7 rue Saint-Martin, 75004 Paris, France
Legal Representative: Karine Lecchi
Company Registration Number (RCS): 798 460 903 R.C.S. Paris
SIRET: 798 460 903 00023
VAT Number: FR22798460903
Email: contact@zalqirox.com
Phone: +33 6 37 71 60 70