Politique d’expédition
Store: Zalqirox
Legal Company: K+L Studio SARL
Registered Address: 7 rue Saint-Martin, 75004 Paris, France
Email: contact@zalqirox.com
Phone: +33 6 37 71 60 70
Legal Representative: Karine Lecchi
Company Registration Number (RCS): 798 460 903 R.C.S. Paris
SIRET: 798 460 903 00023
VAT Number: FR22798460903
At Zalqirox, we are committed to providing a reliable, secure, and transparent delivery experience. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered to our customers.
1. Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully authorized. Orders placed during weekends or public holidays will generally be processed on the following available business day.
Processing time includes order verification, payment confirmation, preparation, and packaging. It does not include the estimated delivery time stated below.
After your order has been dispatched, you will receive a shipping-confirmation email containing your tracking number and, when available, a link that allows you to follow the progress of your shipment.
2. Shipping Destinations and Estimated Delivery Times
Zalqirox delivers to multiple international destinations using selected shipping, fulfillment, and logistics providers.
- European Union and Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
These delivery periods begin after the order has been dispatched and are estimates rather than guaranteed delivery dates.
Actual delivery times may vary because of customs clearance, local courier procedures, public holidays, severe weather, transportation disruptions, peak shopping periods, inaccurate delivery information, or other circumstances outside our reasonable control.
3. Shipping Costs
Free standard shipping: Free delivery may be available for qualifying orders over €30 when this offer is displayed on the Zalqirox website.
Orders below €30: Any applicable delivery charge will be calculated and displayed during checkout before you complete your payment.
Where required by applicable law, prices displayed on our website include VAT. International customs duties, import taxes, and other destination-specific charges are addressed separately in this policy.
4. Order Tracking
Once your order has been shipped, we will normally send tracking information to the email address provided during checkout.
Tracking information may require additional time to become active after the carrier receives the shipment.
If you have not received tracking information within 48 hours after receiving confirmation that your order was dispatched, please contact us at contact@zalqirox.com.
5. Delivery Issues
If your package is significantly delayed, lost in transit, or delivered in a damaged condition, please contact our customer support team as soon as possible.
Include your order number and all relevant information about the delivery issue. If the package arrived damaged, please also provide clear photographs of the parcel, shipping label, packaging, and affected product.
We will contact the relevant shipping or logistics provider, investigate the issue, and provide an appropriate solution in accordance with the circumstances and applicable consumer protection laws.
To the extent permitted by law, Zalqirox is not responsible for delays caused by incorrect delivery information supplied by the customer, customs procedures, courier disruptions, severe weather, force majeure events, or other circumstances outside our reasonable control.
Nothing in this Shipping Policy limits any mandatory consumer rights relating to non-delivery, damaged goods, or products that do not conform to the order.
6. Shipping Address Accuracy
Please review your delivery address, postal code, city, telephone number, and other shipping information carefully before completing your order.
We cannot guarantee successful delivery when the customer provides an incorrect, incomplete, or inaccessible delivery address.
If you discover an error after placing your order, contact us immediately at contact@zalqirox.com. We will make reasonable efforts to update the information before dispatch, but we cannot guarantee changes after processing or shipment has started.
7. Failed Delivery and Unclaimed Packages
A delivery may fail if the address is incomplete or incorrect, the recipient is unavailable, access to the delivery location is restricted, or the package is not collected within the carrier’s required period.
If a package is returned to us because of inaccurate customer-provided information or failure to collect the shipment, please contact our customer support team. Any available reshipment or refund will be handled according to the circumstances and applicable consumer protection laws.
8. Customs and Import Charges
International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country or local authorities.
Where these charges apply and are not expressly included in the order total or collected during checkout, they will generally remain the customer’s responsibility.
Customs rules and import charges vary between countries. Customers should review the applicable import requirements in their destination country before placing an international order.
Customs inspections or clearance procedures may cause additional delivery delays that are outside our reasonable control.
9. Changes or Cancellation Before Dispatch
If you need to change or cancel an order, contact us as quickly as possible at contact@zalqirox.com.
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after the order has entered processing or has been dispatched.
10. Customer Support
If you have questions about shipping, estimated delivery times, order tracking, customs, or the status of your shipment, please contact us using the information below:
Zalqirox
Legal Company: K+L Studio SARL
Registered Address: 7 rue Saint-Martin, 75004 Paris, France
Legal Representative: Karine Lecchi
Company Registration Number (RCS): 798 460 903 R.C.S. Paris
SIRET: 798 460 903 00023
VAT Number: FR22798460903
Email: contact@zalqirox.com
Phone: +33 6 37 71 60 70